Privacy Policy

Last updated: 8 September 2026

This Privacy Policy explains how SkyStar320 ("we", "us", "our") collects, uses, stores and protects personal information when you visit or use skystar320.com (the "Website").

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

1. Information We Collect

Depending on how you use the Website, we may collect information such as:

  • your name;

  • email address;

  • account or login information;

  • information you provide when contacting us;

  • information associated with purchases or transactions;

  • information required to provide services or features available through the Website;

  • IP address and general technical information;

  • browser, device and operating-system information;

  • information about how you use and interact with the Website; and

  • other information that you voluntarily provide to us.

We aim to collect only information that is reasonably necessary for operating the Website and providing its services.

2. How We Collect Information

We may collect information:

  • directly from you when you create an account;

  • when you contact us;

  • when you purchase a product or service;

  • when you use features of the Website;

  • automatically through cookies, server logs and similar technologies; and

  • through service providers that assist us in operating the Website.

3. How We Use Your Information

We may use personal information to:

  • create and manage user accounts;

  • provide and operate Website features;

  • process purchases and payments;

  • send account-related emails and notifications;

  • respond to enquiries and provide customer support;

  • maintain and improve the Website;

  • monitor Website performance and security;

  • detect and prevent fraud, abuse or unauthorised access;

  • maintain records necessary for our business and legal obligations; and

  • comply with applicable laws and regulations.

We will not use your personal information for unrelated purposes unless permitted or required by law or you have otherwise consented.

4. User Accounts and Supabase

SkyStar320 uses Supabase to provide certain backend services, including database, authentication and account-related functionality.

Information associated with your account may therefore be stored and processed using Supabase's infrastructure.

This information may include your email address, account information and other information necessary to provide the relevant Website functionality.

Supabase may process information on our behalf in providing its services. We do not provide Supabase with information beyond what is reasonably required for the relevant Website functionality.

5. Cloudflare Workers

SkyStar320 uses Cloudflare Workers and related Cloudflare services to provide certain Website functionality, security, performance and backend services.

When you access parts of the Website that use Cloudflare services, technical information associated with your request may be processed by Cloudflare.

This may include IP addresses, request information, browser or device information, and other technical information necessary to provide, secure and operate the service.

6. Email and SMTP2GO

SkyStar320 uses SMTP2GO to send certain emails, including account-related messages, authentication emails, notifications and other communications associated with the Website.

When an email is sent through SMTP2GO, relevant information such as your email address and the contents or metadata of the email may be processed by SMTP2GO for the purpose of delivering the email.

SMTP2GO states that information processed through its services is limited to the purpose of providing the services for which its customers have engaged it.

7. Payments

Where purchases are made through the Website, we use Squarespace Payments as our payment solution.

Squarespace Payments may use third-party providers, including Stripe for payment processing and Sift for fraud monitoring and detection.

Payment information is processed by the relevant payment providers in accordance with their own privacy policies.

We do not intentionally store complete payment-card details on our own systems.

For payment transactions, information such as your name, email address, billing information, transaction details and information necessary to process the payment may be provided to the relevant payment providers.

8. Cookies and Similar Technologies

The Website may use cookies and similar technologies to:

  • maintain login sessions;

  • remember preferences;

  • provide Website functionality;

  • improve performance and security; and

  • understand how the Website is being used.

You can generally control cookies through your web browser settings. Disabling certain cookies may affect some Website functionality.

9. Information We Share

We do not sell or rent your personal information.

We may disclose personal information to third-party service providers where reasonably necessary to operate the Website or provide services to you.

These providers may include:

  • Supabase;

  • Cloudflare;

  • SMTP2GO;

  • Squarespace and Squarespace Payments;

  • Stripe;

  • Sift; and

  • other service providers that may be reasonably required to operate or secure the Website.

We may also disclose information where required or authorised by law, court order, or a lawful request from a government or regulatory authority.

10. Overseas Disclosure

Some of the service providers used by SkyStar320 may store or process information outside Australia.

As a result, personal information may be transferred to or processed in countries outside Australia, depending on the services and infrastructure used by our service providers.

We take reasonable steps to use reputable service providers and to protect personal information when it is transferred or processed outside Australia.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include access controls, authentication, encryption, secure connections and the use of reputable third-party infrastructure providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining accounts, resolving disputes, maintaining business records and complying with legal obligations.

When information is no longer required, we may securely delete or de-identify it where reasonably practicable.

Some information may remain in backups or records maintained by our service providers for a limited period in accordance with their retention practices.

13. Access to and Correction of Your Information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

We will deal with access and correction requests in accordance with applicable privacy laws.

14. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy requirements, you may contact us using the details below.

We will investigate and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

15. Children's Privacy

The Website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that we have inadvertently collected personal information from a child, please contact us so that we can review and, where appropriate, delete the information.

16. Third-Party Websites

The Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing it with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Website, our services, technology, service providers or applicable legal requirements.

The updated policy will be published on this page with a revised "Last updated" date.

18. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us through the contact details provided on the Website.

Website:https://skystar320.com

Email: info@skystar320.com

Important Notice

This Privacy Policy is intended as a general privacy policy for SkyStar320 and is not legal advice. You should ensure that the policy accurately reflects the information actually collected and the services currently used by the Website.